Green World Food Trading LLC S.P.C. is a limited liability company registered in the Emirate of Sharjah, United Arab Emirates; (collectively referred to in this document as “we”, “us”, “our”).
This main privacy policy statement (“Statement”) describes how we, as the “data controller”, collect, process, use and disclose your personal data when you contact us, use our services or interact with our platforms including websites and mobile applications (together “Platforms”). As the “data controller”, we determine how we collect and use the personal data we obtain from you. The term “personal data” refers to any information relating to an identified or identifiable individual.
A – Personal Data We Collect:
We do not sell or rent any personal information to third parties for any marketing purposes without your explicit consent. We only use your data as described in the Privacy Policy.
We consider protecting your privacy an important societal principle and value. We clearly know and understand that your data, and you are one of our basic pillars and foundations.
You may be asked to provide certain information when you register for any of our services, browse our websites, use our mobile applications, and when you receive any of our services, use our platforms or interact with us in any other way. We may also collect certain data automatically with or without your consent, in accordance with applicable laws and regulations. The nature of the personal data we collect depends on the service you use, and we may collect the following information from you:
1 – When you register for our services:
Your personal data such as postal and billing addresses, email address(es), telephone number(s), date of birth, gender, passport or national ID number, and credit cards.
Your account login details, such as your chosen username and (encrypted) password.
2 – When you shop with us online, browse our websites, or use our mobile applications:
Information about your actual or potential online purchases (for example, what, when and where you ordered/purchased and how you paid).
Information about your online browsing behaviour on our websites, mobile applications and networks General, and information about when you clicked on one of our advertisements (including advertisements displayed on third-party sites).
Information about the devices you used to access our Services (including make, model, operating system, IP address, browser type and mobile device identifiers); and information about your precise geographic location.
3 – When you contact us or we contact you or participate in promotions, competitions, surveys or questionnaires about our Services:
Personal data that you provide to us about yourself or that we may request from you from time to time;
Details of emails and other digital communications that we send to you, including information about which emails you open and which links you click on within those emails.
Your comments and contributions, including through any audio interactions with our Platforms, call centre recordings, video content, customer surveys and questionnaires.
B – Reasons and how we use your personal data:
We may use or process your personal data for the following purposes:
1 – To ensure that the services are suitable for you:
We may use your personal information in order to provide the services you have requested, including the following:
Process your requests, and refunds.
To process and respond to any inquiries you may have regarding our services.
To confirm your payments, purchases or any other information related to your use of our services.
To process invoices and payments.
Manage the accounts you have with us.
To provide you with access to various platforms and services from our group using the same account and login information.
This is to ensure that we are able to provide you with the services in line with our contractual obligations to you.
2 – To personalise your experience:
We may use your personal data to personalise the marketing messages we send to you and to make them more relevant to your needs and interests. Our use of it may take one of the following forms:
Using your online browsing behaviour as well as in-store and online purchases as a means to help us build a better picture of you as a customer in order to provide you with tailored offers and services.
Providing you with relevant marketing communications (including by email, post, telephone, SMS or online advertising such as push notifications) relating to the products and services we offer and those provided by our suppliers and partners. As part of this process, electronic advertisements may be displayed on our websites and on third party websites as well as social media networks.
3 – We may also measure the effectiveness of our marketing communications, and those of our suppliers and partners:
For the purposes of conducting market research, statistical and survey purposes.
To help us better understand you, and provide you with services and marketing communications relevant to your interests, we collect personal data about you when you make purchases in our stores, as well as personal data we collect from our websites, and our third party partners.
4 – To communicate and interact with you:
We may use your personal data when we communicate with you to:
Contact you about our services, for example by phone, email, mail or by responding to social media posts you send us.
Administer promotions and competitions in which you participate, including those we run with our suppliers and partners.
To invite you to participate in and administer customer surveys, polls and other market research activities conducted by us, or conducted by third parties on our behalf About Us.
5 – To manage and improve our daily operations: We analyze information about how you use our Services, for the following purposes:
To manage and improve our platforms and services.
To help us develop and improve our product line, services, stores and IT systems, and to enhance our experiences and how we communicate with you.
To detect and prevent fraud or other crimes.
We may anonymize the data sources used to support the services we provide to you and keep them in aggregate form only.
C – Sharing your personal data:We may share your personal data with third parties in the following circumstances:
1 – Retail partners:
We may share your personal data with other companies that sell products through Our Services (“Retail Partners”). We work closely with a number of trusted partners with whom we need to share information to help provide our services. For example, when you shop online or in-store, we will give our relevant partner your name, contact information and address so that they can provide the purchases you request.
2 – Service Providers:
We work with carefully selected service providers to perform certain tasks on our behalf. These providers include, for example, companies that assist us with technology services, storing and integrating data, processing payments and delivering orders. The personal data we share in these cases is limited to that required to enable the service providers to provide their services.
Some of our approved service providers have online media channels and share online advertisements related to our products and services, as well as those of our suppliers and retail partners, which they publish on our behalf on online media channels. For example, you may see advertisements for our products and services when you use a particular social media site.
3 – Marketing, Security and Analytics Partners:
We may share your personal data with third party marketing, security and analytics providers to help us market, secure and understand the use of our Services and Platforms.
4 – Other:
We may share your personal data with other organisations in the following circumstances:
If any applicable law or public authority requires us to share such personal data.
If we need to share personal data in order to establish, exercise or defend our legal rights (this includes providing personal data to others for the purposes of fraud prevention and credit risk reduction).
D – Retention of your data:
We keep records for as long as is required for The following:
1) Manage purchases, reservations, memberships and provide any other relevant products or services described in this Statement, including keeping you informed about our marketing and management of the Platforms.
2) Customize products, services and communications with you.
3) Comply with applicable legal requirements regarding record retention. When determining how long we will retain your personal data after our relationship with you ends, we take into account our legal obligations and the requirements of regulators.
If you would like to request that we stop using your information to provide you with the Services, you may contact us. In all cases, we will retain and use your registration information as necessary to comply with our legal obligations, resolve disputes and enforce our agreements.
R – Marketing Communications:
All of our marketing communications that we send to you allow you to withdraw your consent to future marketing. If you no longer wish to receive any promotional materials, you may opt out of receiving such materials or change your account settings, which will remove you from marketing lists.
Please note that if you opt out of marketing materials, you will continue to receive operational and service communications from us regarding our services or any products you have purchased from us and will receive responses to enquiries you have sent to us. We may retain your details on a hold list so that we do not send you marketing communications in the future.
Q – Aggregated Data, Data Analytics Solutions and Social Media Features:
We may aggregate personal data in aggregate form, removing any identifying elements, in order to analyse behavioural patterns and improve our marketing and promotional efforts to improve our services, as well as to analyse the use of our platform, improve the content and products we offer, and to personalise the content, designs, products and services of our platforms. We may also assign
We use third parties to do this on our behalf as described above. We collect certain usage information such as the number of visitors to our Platforms and how often they visit. This information may include the web page that referred you to us, the web page you next go to, the browser you are using, your device, and your IP address. We only use this data in aggregate form. This aggregate data helps us determine how our customers use parts of our Platforms, and conduct research on our users’ demographics, interests, and behavior to better understand and serve you.
If you use buttons on our Platforms linked to social media or similar sites (e.g. “Like” and/or “Share” buttons), content from our Platforms may be sent to the other website or service, depending on your privacy settings. Content may be privately or publicly visible (for example, to friends, followers, or generally to anyone who has access to your profile page).
We may also use demographic information and details about your preferences that we collect in aggregate form when you use our Services and/or Products to help us identify the customers who use certain Services and Products, and to allow us to tailor those Services/Products and our marketing materials to the user’s demographic and interests.
We may share aggregated and anonymized information with our affiliates, business partners, and third parties to improve our Services and marketing practices.
S – Access to Your Data and Other Requests:
Under certain circumstances and under some applicable data protection laws, you may have the right to:
Request access to your personal data, which enables you to obtain a copy of the personal data we hold About you.
Correction of the information we hold about you, which enables you to correct any incomplete or inaccurate information we hold about you.
Erasure of your personal data, which enables you to request that we delete or remove your personal data where there is no good reason for us continuing to process it.
Restrict our use of your personal data, which allows you to request that we suspend our processing of your personal data, for example, if you want us to verify its accuracy or disclose why we are processing it.
Object to our use of your personal data under certain circumstances, including where you rely on automated processing. You may also object to the processing of your personal data for direct marketing purposes.
Withdraw any consent you have given us at any time to use your personal data for a specific purpose (where we have asked you for consent to use your information for that specific purpose as required by applicable laws).
e – Notification of any changes to this statement:
We may update this privacy statement from time to time and will endeavour to notify registered users of the changes as soon as possible. All changes are effective when posted unless otherwise indicated. If we are going to use your personal data in a manner different from that stated at the time it was collected, we will notify you. Please review this Privacy Statement and all supplemental privacy terms periodically to stay informed of any changes.
