Terms and Conditions:

Welcome to the website (www.foodworld.ae) which is owned by Food World Food Stuff Trading Company, licensed in the United Arab Emirates.

The following terms and conditions govern your use of the Food World website (www.foodworld.ae) and the terms of any purchases you make on our website, please read them carefully as they may affect your rights and obligations under the law.

By using/registering on the website, you agree to these terms and conditions and our privacy and cookies policy.

 1 – Basics of using the Food World website(www.foodworld.ae):

1/1 The Food World website (www.foodworld.ae) is provided for your personal use free of charge, subject to the terms and conditions and our privacy policy. By using the website, you agree to be bound by these terms and conditions and our privacy policy.

2/1 These terms and conditions govern your use of the Food World website (www.foodworld.ae) in general, the products you purchase from our website and all services provided in connection therewith.

3/1 By accessing, registering and/or continuing to use or access our services, you agree to be bound by these terms and conditions and legal documents with immediate effect.

4/1 These terms and conditions and legal documents are subject to change by us at any time.

5/1 Your continued use of the website after any such change constitutes your acceptance of these terms and conditions and legal documents as amended.

2 – Registration:

To register with the Food World website (www.foodworld.ae), you must be over eighteen years of age. You must ensure that the details you provide upon registration or at any other time are correct and complete.

The information provided by you will be protected in accordance with the Privacy Policy (as defined below). If you use the website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account and password.

We are not liable to any person for any loss or damage that may arise as a result of any failure on your part to protect your account and password. Any suspicious activities that occur under your account must be reported to us by contacting us directly through ( [email protected] ).

Food World Company does not bear any responsibility for any electronic damage that occurs to the user, as a result of an error or malfunction by the technology companies serving the website.

3 – Password and Security:

1/3 When registering to use the Food World website (www.foodworld.ae), you will be asked to create a password. You must keep this password confidential, and not disclose it, or share it with anyone. You will be responsible for all activities and orders that occur or are submitted under the password. If you know or suspect that someone else knows your password, you must notify us immediately by contacting Customer Service.

2/3 If Food World (www.foodworld.ae) has reason to believe that there is likely to be a breach of security, or misuse of the Food World (www.foodworld.ae) website, we may require you to change your password, or we may suspend your account in accordance with the terms and conditions.

4 – Suspension, Termination and Cancellation of Your Account on Our Website:

A – We may, in our sole discretion and without prejudice to any of our rights and remedies and without any liability to you, restrict, suspend or permanently withdraw your access to our Services, and cancel any order for Product(s) for any reason, including but not limited to the following:

1 – If we believe that you have violated, breached, misused, manipulated or exploited any provision of these Terms of Use.

2 –If you use our Platform or Services for any illegal or fraudulent purposes, or in connection with a criminal offence, or otherwise misuse our policies and rules.

B – We reserve the right to take appropriate action if we suspect that you are acting fraudulently, or if you make invalid, and/or false claims, or provide false, incomplete or misleading information.

You may be engaging in fraudulent activities if any of the following (but not limited to):

1 – You do not respond to the payment verification email we send.

2 – If you fail to provide sufficient documentation while verifying your payment details.

3 – If you use an invalid address, email and phone number.

4 – If you return a product after it has been used or damaged by you.

5 – If you refuse to pay for the order.

6 – If you mistreat or harass the delivery staff.

7 – Various activities that are carried out with the sole purpose of causing loss of business/revenue to Alam Al-Ghada Company.

8 – Your return rate, non-receipt rate is very high, and returned products are often missing, counterfeit or damaged.

9 – Repeated requests for financial compensation.

5 – Use of social networking sites:

1/5 Alam Al-Ghada website includes a number of social networking sites that may allow users to interact with each other via message boards and other user forums.

2/5 We advise you not to publish or disclose in any way any of the
Your personal information on social media sites (for example: your address, phone number, or email).

3/5 The Food World website does not control or moderate the content on social media sites. However, the website reserves the right to refuse to publish materials and remove materials posted on social media sites, and to contact you if there are concerns about the content you have added, and the website may review or edit the content of social media sites.

4/5 The website does not make any representations regarding the accuracy of any opinion, advice, information, or statement displayed on message boards by third parties. You are solely responsible for the content of your messages posted on message boards, and the opinions expressed by individuals do not represent the opinions of the website.

6 – Third Party Sites:

For the convenience of the Food World website customers, the website may include links to other sites or materials, and the website is not responsible for any of these sites or materials, which is beyond its control.

7 – Advertisements and commercial sponsorships:

The Food World website may contain some advertisements and commercial sponsorships, and advertisers and sponsors are responsible for ensuring that the materials provided on the Food World website comply with the site’s policy. We confirm that we will not be responsible for any error or inaccuracy in the advertising materials and sponsorships provided by third parties.

8 – Site Security:

You shall not violate the security of the website, including, but not limited to:
(a) accessing data not intended to be made available to this user, or logging into a network or account that the user is not authorized to access.
(b) seeking to investigate, examine, or test the exposure of a system or network or breach security measures, or verify, without obtaining the appropriate authorization.
(c) seeking to disrupt the service of any user, the network or the website, including, but not limited to, by sending viruses to the website, overloading, flooding, spamming, or sending a large amount of unsolicited emails.
(h) Sending spam emails, containing promotions and/or advertisements for products or services.
Violations of the security of the website system or its network may result in civil or criminal liability. We will investigate such violations and prosecute users involved in such violations. You agree not to use any device, software, or pattern to obstruct or attempt to obstruct the proper functioning of the website or any activity conducted on the website. You also agree not to use or attempt to use any engine, software, tool, agent or other device or mechanism (including, but not limited to, browsers, automatic indexers, robots, avatars or intelligent media) to search and browse the website other than the search engine and search media available from us on the website.
Access to the website may be restricted from time to time to allow for repairs, maintenance or the introduction of new equipment or services.

9 – Product specifications, prices and availability:

1/9 We have taken care to describe and display the products as accurately as possible. However, products may vary from their specifications, and product images are for representation purposes only and may differ slightly from the actual product. If there is anything you do not understand or if you would like further information, please contact Customer Service. The specifications/performance of the products stated against each one (including allergen-free products) are based on the catalogue and technical literature printed by the manufacturer/agent/supplier/vendor. Therefore, the writing provided against each product is not from the website and is subject to change without prior notice.

2/9 If we mistakenly underprice a product, we will not be responsible for providing you with that product at the stated price, and you will be notified before the product is dispatched to you. In such circumstances, we will notify you of the correct price, so that you can decide whether or not to order the product at that price. If you decide not to order the product, we will refund you in full the amount already paid for that product in accordance with our Refund Policy.

3/9 Payment will be processed before sending the product you ordered. If we have to cancel the order after processing the payment, the aforementioned amount will be returned to your credit card account. No cash payments may be made under any circumstances.

4/9 The product price does not include delivery fees, the value of which will depend on the delivery method you choose, and will be added during the order.

5/9 Product prices and offers may vary between our online store and our company’s direct points of sale.

6/9 Some products may be available at our direct points of sale and not available on the online store, and some may be available in the store and not available at direct points of sale.

11 – Cancellation of the order: (Carrefour)

Please note that there may be some purchase orders that we have the right to refuse or cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason.
Certain circumstances may result in your order being cancelled as a result of limited quantities available for purchase, inaccuracies or errors in product or pricing information, or difficulties identified by our relevant management.

We may also request additional verification or information before accepting any order. We will contact you if all or any part of your order is cancelled, or if additional information is required to accept your order. If your order is cancelled after payment has been made, the Company will refund the amounts as follows:

(1) In the case of credit cards/direct debit cards,
We will issue a credit to your credit/debit card in the amount of the price.

(2)
In case of cash payment, we will refund the amount through any of our direct sales centers.

12 – Cancel your order if you change your mind:

1/12 If you cancel the order, the site will cancel the order based on your request and the online transaction fees will not be refunded, and the site will not be able to cancel orders that have already been shipped. The World of Food website has the full right to prove whether the order has been shipped or not, and the customer agrees not to object to the decision taken by the site, and to accept the decision regarding cancellation.

2/12 For details on how to cancel your order, please visit our Returns and Exchanges page or contact customer support on 0582411314.

13 – Defective Products:

If your products arrive damaged or defective, you can return them and get a refund or exchange the product. Please visit our Returns and Exchanges page for details on how to return them.

14 – Free Gifts and Promotional Items:

1/14 Free gifts and promotional items associated with a purchase may be sent separately and delivery times may vary.

2/14 If you change your mind and return your item, you must also return any free gift or promotional item associated with the promotion that you received as a result of that order and we may charge you a reasonable amount for the free gift if you do not return it.

15 – Credit/Debit Card Details:

We reserve the right to refuse to accept or cancel your credit/debit card, if a transaction has been accepted, in our sole discretion, as part of our fraud detection program.
The credit/debit card details provided by you to use the Website Services must be true, valid and accurate and you must use the credit/debit card that is lawfully owned by you. The above data will not be used or shared by us with third parties, unless required to verify fraud, or by law, regulation or court order. We will not be liable for any fraudulent use of credit/debit cards. The responsibility for fraudulent use of a card will rest with you, and the responsibility to prove otherwise will rest exclusively with us.

16 – Illegal Operations:     We reserve the right to recover the price of the products, their collection costs and attorneys’ fees, from persons who use the website fraudulently. We reserve the right to initiate legal action against such persons for using the website fraudulently, and for any other illegal acts, actions or omissions in violation of these terms and conditions.

17 – Customer Service:

If you have any questions about online transactions or policies, please contact us via email: [email protected])), or by phone: 0582411314, during business hours:

Saturday – Thursday from 8.00 am to 9.00 pm.

Friday from 2.00 pm to 9.00 pm.

18 – Modification of Terms and Conditions:

We may at any time modify the Terms and Conditions of the Website without prior notice to you. You may access our Website at any time and view the latest version of the Terms and Conditions. If the modified Terms and Conditions are not satisfactory or acceptable to you, you must discontinue and stop using the Website services. However, if you continue to use our services available on the Website, this is considered your agreement to be bound by the modified Terms and Conditions of this Website.