Terms and Conditions:

Welcome to the website ( www.foodworld.ae ), which is owned by Food World Food Stuff Trading Company, licensed in the United Arab Emirates.

The following terms and conditions govern your use of the Food World website and the terms of any purchases you make on our website, please read them carefully as they may affect your rights and obligations under the law.

By using / registering on the website, you agree to these terms and conditions and our privacy and cookies policy.

 1 – Basics of using the Food World website (foodworld.ae ): 

1/1 The Food World website ( foodworld.ae ) is provided for your personal use free of charge, subject to our terms and conditions and privacy policy. By using the website, you agree to be bound by these terms and conditions and our privacy policy.

2/1 These terms and conditions govern your use of the Food World website (foodworld.ae) in general, the products you purchase from our website and all services provided in connection therewith.

3/1 By accessing, registering and/or continuing to use or access our services, you agree to be bound by these terms and conditions and legal documents with immediate effect.

4/1 These terms and conditions and legal documents are subject to change by us at any time.

5/1 Your continued use of the website after any such change constitutes your acceptance of these terms and conditions and legal documents as amended.

2 – Registration:

To register with the Food World website (foodworld.ae), you must be over eighteen years of age.

You must ensure that the details you provide upon registration or at any other time are correct and complete.

The information provided by you will be protected in accordance with the Privacy Policy (as defined below). If you use the website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account and password.

We are not liable to any person for any loss or damage that may arise as a result of any failure on your part to protect your account and password. Any suspicious activities that occur on your account must be notified to us by contacting us directly through ( [email protected] ).

Food World Company does not bear any responsibility for any electronic damage that occurs to the user, as a result of an error or malfunction by the technology companies serving the website.

3 – Password and Security:

1/3 When registering to use the Food World website (foodworld.ae), you will be asked to create a password. You must keep this password confidential and not disclose it or share it with anyone. You will be responsible for all activities and orders that occur or are submitted under your password. If you know or suspect that someone else knows your password, you must notify us immediately by contacting Customer Service.

2/3 If Foodworld.ae has reason to believe that there is likely to be a breach of security or misuse of the Foodworld.ae website, we may require you to change your password, or we may suspend your account in accordance with the terms and conditions.

4 – Suspension, Termination and Cancellation of Your Account on Our Site:

A – We may, in our sole discretion and without prejudice to any of our rights and remedies and without any liability to you, restrict, suspend or permanently withdraw your access to our Services, and cancel any order for a Product(s) for any reason, including but not limited to the following:

1 – If we believe that you have violated, breached, misused, manipulated or exploited any provision of these Terms of Use.

2 – If you use our Platform or Services for any illegal or fraudulent purposes, or in connection with a criminal offence, or misuse our policy and rules.

B – We reserve the right to take appropriate action if we suspect that you have acted fraudulently, or if you have made invalid, and/or false claims, or provided false, incomplete or misleading information.

You may be engaged in fraudulent activities if any of the following (but not limited to):

1 – You do not respond to the payment verification email we send.

2 – If you fail to provide sufficient documentation while verifying your payment details.

3 – If you have used an invalid address, email and phone number.

4 – If you return a product after it has been used or damaged by you.

5 – If you refuse to pay for the order.

6 – If you mistreat or harass delivery personnel.

7 – Various activities that are carried out with the sole purpose of causing loss of business/revenue to Food World Company.

8 – Your return rate, non-receipt rate is very high, and returned products are often missing, counterfeit or damaged.

9 – Repeated requests for financial compensation.

 

5 – Use of social media sites:

1/5 Food World website includes a number of social media sites that may allow users to interact with each other
Some through message boards and other user forums.

2/5 We advise you not to post or disclose in any way any of your personal information on social media sites (for example: your address, telephone number or email).

3/5 The Food World website does not control or moderate the content on social media sites. However, the website reserves the right to refuse to publish material and remove material posted on social media sites, and to contact you if there are concerns about the content you have added, and the website may review or edit the content of social media sites.

4/5 The website makes no representations about the accuracy of any opinion, advice, information or statement displayed on message boards by third parties. You are solely responsible for the content of your messages posted on message boards, and the opinions expressed by individuals do not represent the opinions of the website.

6 – Third Party Sites:

To facilitate the customers of the Food World website, the website may include links to other websites or materials, and the website is not responsible for any of these websites or materials, which is beyond its control.

7 – Advertisements and commercial sponsorships:

The Food World website may contain some advertisements and commercial sponsorships, and advertisers and sponsors are responsible for ensuring that the materials provided on the Food World website comply with the website policy. We confirm that we will not be responsible for any error or inaccuracy in the advertising materials and sponsorships provided by third parties.

8 – Site Security:

You are prohibited from violating the security of the website, including, but not limited to:
(a) accessing data not intended to be made available to this user, or logging into a network or account that the user is not authorized to access.
(b) seeking to investigate or test the exposure of a system or network or breach security measures, or verification, without obtaining the appropriate authorization.
(c) attempt to disrupt or interfere with any user’s service to the Website, the network or the Site, including, without limitation, by sending viruses to the Website, overloading, flooding, spamming, or sending large amounts of unsolicited email.

(h) send spam emails, including promotions and/or advertisements for products or services.
Violations of the security of the Website or its network may result in civil or criminal liability. We will investigate such violations and prosecute users who are involved in such violations. You agree not to use any device, software, or routine to disrupt or attempt to disrupt the proper functioning of the Website or any activity being conducted on the Website. You also agree not to use or attempt to use any engine, software, tool, agent or other device or mechanism (including, without limitation, browsers, automatic indexers, robots, avatars or intelligent agents) to search and browse the Website other than the search engine and search agents available from us on the Website.
Access to the Website may be restricted from time to time to allow for repairs, maintenance or the introduction of new equipment or services.

9 – Product specifications, prices and availability:

1/9 We have taken care to describe and display the Products as accurately as possible. However, Products may differ from their specifications, and Product images are for representation purposes only and may differ slightly from the actual Product. If there is anything you do not understand or if you would like further information, please contact Customer Service. The specifications/performance of the Products stated against each of them (including those for allergy-free products) are based on the catalogue and technical literature printed by the manufacturer/agent/supplier/vendor. Therefore, the writing provided against each Product is not from the Website and is subject to change without notice.

2/9 If we mistakenly reduce the price of a Product, we will not be responsible for providing you with that Product at the specified price, and you will be notified before the Product is dispatched to you. In such circumstances we will notify you of the correct price, so that you can decide whether you wish to order the product at that price or not. If you decide not to order the product we will refund you the full amount already paid for the product in accordance with our refund policy.

3/9 Payment will be processed before dispatch of the product you have ordered. If we are forced to cancel the order after payment has been processed, the said amount will be returned to your credit card account. No cash payments may be made under any circumstances.

4/9 The product price does not include delivery fees, which will depend on the delivery method you choose, and will be added during the order.

5/9 Product prices and offers may vary between our online store and our company’s direct points of sale.

6/9 Some products may be available at our direct points of sale and not available on the online store, and some may be available in the store and not available at direct points of sale.

11 – Cancelling the order: (Carrefour)

Please note that there may be some purchase orders that we have the right to refuse or cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason.
Certain circumstances may result in your order being cancelled due to limited quantities available for purchase, inaccuracies or errors in product or pricing information, or difficulties identified by our relevant management. We may also request additional verification or data before accepting any order. We will contact you
If all or any part of your order is cancelled, or if additional data is required to accept your order. If your order is cancelled after payment, the company will refund the amounts as follows:
(1) In the case of credit cards/direct debit cards, we will issue a credit to your credit card/direct debit card in the amount of the price.
(2) In the case of cash payment, we will refund the amount through any of our direct sales centers.

12 – Cancel your order if you change your mind:

1/12 If you cancel the order, the site will cancel the order based on your request and the online transaction fees will not be refunded, and the site will not be able to cancel orders that have already been shipped. The electronic food world site has the full right to prove whether the order has been shipped or not, and the customer agrees not to object to the decision taken by the site, and to accept the decision regarding cancellation.

2/12 For details on how to cancel your order, please visit our Returns & Exchanges page or contact Customer Support on 0582411314.

13 – Faulty Products:

If your products arrive damaged or faulty you can return them for a refund or exchange. Please visit our Returns & Exchanges page for details on how to return them.

14 – Free Gifts and Promotional Items:

1/14 Free gifts and promotional items associated with a purchase may be sent separately and delivery times may vary.

2/14 If you change your mind and return your product, you must also return any free gift, or promotional item associated with a promotion that you received as a result of that order, and we may charge you a reasonable amount for the free gift if you do not return it.

15 – Credit Card/Debit Card Details:

We reserve the right to refuse to accept or cancel your credit card/debit card, if the transaction has been accepted, at our sole discretion, as part of our fraud detection program.
The credit card/debit card details provided by you to avail the services of the website must be true, valid and accurate, and you must use the credit card/debit card that is legally owned by you. The above data will not be used or exchanged by us with third parties, unless required to verify fraud, or by law, regulation or court order. We will not be liable for any fraudulent use of the credit card/debit card. The responsibility for using a card fraudulently will rest with you, and the burden of proving otherwise will rest exclusively with us.

 

16 – Illegal Operations:

We reserve the right to recover the price of the products, their collection costs and attorneys’ fees, from persons who use the website fraudulently. We reserve the right to initiate legal action against such persons for using the website fraudulently, and for any other illegal acts, actions or omissions in violation of these terms and conditions.

17 – Customer Service:

If you have any questions about online transactions or policies, please contact us by email: ( [email protected] ) or by phone: 0582411314, during business hours: Saturday – Thursday from 8.00 am to 9.00 pm.

Friday from 2.00 pm to 9.00 pm.

18 – Modification of the Terms and Conditions:

We may at any time modify the Terms and Conditions of the website without prior notice to you. You can access our website at any time and view the latest version of the Terms and Conditions. If the amended terms and conditions are not satisfactory or acceptable to you, you should discontinue and cease using the Website Services. However, if you continue to use our services available on the Website, you agree to be bound by the amended terms and conditions of this Website.

 

Privacy Policy Statement:

World of Food for Foodstuff Trading LLC S.P.C. is a limited liability company registered in the Emirate of Sharjah, United Arab Emirates; (collectively referred to in this document as “we”, “us”, “our”).

This main privacy policy statement (“Statement”) describes how we, as the “Data Controller”, collect, process, use and disclose your personal data when you contact us, use our Services or interact with our platforms including websites and mobile applications (together “Platforms”). As the “data controller,” we determine how we collect and use the personal data we collect from you. “Personal Data” means any information relating to an identified or identifiable individual.

In addition to this Statement, supplemental privacy terms or conditions (“Supplemental Privacy Terms”) may apply to a particular Service we provide to you, a particular Platform, or a particular country in which we operate. Please read any Supplemental Privacy Terms carefully, as they will supersede any terms in this Statement for the Service, Platform, or country to which they relate.

A – Personal Data We Collect:

We do not sell or rent any personal information to third parties for any marketing purposes without your express consent. We only use your data as described in this Privacy Policy.
We consider
Protecting your privacy is an important societal principle and value. We know and clearly understand that your data and you are one of our basic pillars and foundations.

You may be asked to provide certain information when you register for any of our services, browse our websites, use our mobile applications, and when you receive any of our services, use our platforms or interact with us in any other way. We may also collect certain data automatically with or without your consent in accordance with applicable laws and regulations. The nature of the personal data we collect depends on the service you use, and we may collect the following information from you:

1 – When you register for our services:

• Your personal data such as postal and billing addresses, email address(es), telephone number(s), date of birth, gender, passport or ID number, and credit cards.
• Your account login details, such as your chosen username and (encrypted) password.

2 – When you shop with us online, browse our websites, or use our mobile applications:

• Information about your actual or potential online purchases (for example: what, when and where you ordered/made the purchase and how you paid).
• Information about your online browsing behaviour on our websites Our mobile applications and public networks, and information about whether you clicked on one of our advertisements (including advertisements displayed on third-party sites).
• Information about the devices you used to access our Services (including the make, model, operating system, IP address, browser type, and mobile device identifiers); and information about your precise geographic location.

3 – When you contact us or we contact you or participate in promotions, contests, surveys or questionnaires about our Services:

• • Personal data that you provide to us about yourself or that we may request from you from time to time;
    Details of emails and other digital communications we send to you, including information about which emails you open and which links you click on within them.
  • Your comments and contributions, including through any voice interactions with our platforms, call centre recordings, video content, customer surveys and questionnaires.

B – Why and how we use your personal data:

We may use or process your personal data for the following purposes:

1 – To ensure that the Services are suitable for you:

We may use your personal information to provide the Services you have requested, including:

• • • Process your orders and refunds.
    • To process and respond to any queries you may have regarding our Services.
    • To confirm your payments or purchases or any other information relating to your use of our Services.
    • To process invoices and payments.
    • Manage the accounts you have We have.
    • To provide you with access to various platforms and services from our group using the same account and login information.
      This is to ensure that we are able to provide you with the services in line with our contractual obligations towards you.

2 – To personalize your experience:

We may use your personal data to personalize the marketing messages we send to you and to make them more relevant to your needs and interests, where our use of it may take one of the following forms:

• • • • • Using your online browsing behavior as well as in-store and online purchases as a means to help us build a better picture of you as a customer in order to provide you with personalized offers and services.
        • Providing you with relevant marketing communications (including by email, regular mail, telephone, SMS or online advertising such as push notifications), relating to the products and services we offer, and those provided by our suppliers and partners. As part of this process, online advertising may be displayed on our websites and on third party websites as well as social media networks.

3 – We may also measure the effectiveness of our marketing communications and those of our suppliers and partners:

• • • • • For market research, statistical and survey purposes.
        • To help us better understand you and provide you with services and marketing communications relevant to your interests, we collect personal data about you when you make purchases in our stores, as well as personal data we collect from our websites and mobile applications, as well as your browsing or other behaviour and other sources from our group and third party partners.

4 – To communicate and interact with you:

We may use your personal data when we communicate with you to:

• • • • • Contact you about our services, for example by phone, email, post or by responding to posts Social media that you direct to us.
        • Administer promotions and competitions that you participate in, including those we run with our providers and partners.
        • To invite you to participate in and administer customer surveys, polls and other market research activities that we conduct or that third parties conduct on our behalf.

5 – To administer and improve our day-to-day operations:

       We analyze information about how you use our Services, for the following purposes:

• • • • • • Administer and improve our platforms and
            Our Services.
          • To help us develop and improve our product line, services, stores and IT systems, and to improve our experiences and how we communicate with you.
          • To detect and prevent fraud or other crimes.
          • We may anonymise the sources of data used to support the services we provide to you and keep it in aggregate form only.

C – Sharing your personal data:

We may share your personal data with third parties in the following circumstances:

1 – Our affiliates:

We may share personal data collected by any of our affiliates with other affiliates of ours, for the purposes set out above.

2 – Retail partners:

We may share your personal data with other companies that sell products through our services (“Retail Partners”). We work closely with a number of trusted partners with whom we need to share information to help provide our services. For example, when you shop online or in-store, we will give our relevant partner your name, contact information and address so that they can provide the purchases you request.

3 – Service Providers:

We work with carefully selected service providers to perform certain tasks on our behalf. These providers include, for example, companies that assist us with technology services, storing and integrating data, processing payments and delivering orders. The personal data we share in this case is limited to that required to enable the service providers to provide their services.

Some of our approved service providers have online media channels and share online advertisements related to our products and services, as well as those of our suppliers and retail partners, which they publish on our behalf on online media channels. For example, you may see advertisements for our products and services when you use a particular social media site.

4 – Marketing, Security and Analytics Partners:

We may share your personal data with third party marketing, security and analytics providers to help us market, secure and understand the use of the Services and our Platforms.

5 – Other:

We may share your personal data with other organisations in the following circumstances:

• • • • • • • • If any applicable law or public authority requires us to share such personal data.
              • If we need to share personal data in order to establish, exercise or defend our legal rights (this includes providing personal data to others for the purposes of fraud prevention and credit risk reduction).
              • To any party to whom we sell or transfer (or enter into negotiations to sell or transfer) any of our business or any of our rights or obligations under any agreement we may have with you. If a transfer or sale agreement is entered into, the party receiving your personal data may continue to use your personal data on the basis of this Statement, unless they agree different terms and conditions with you.
              • To any other parties to whom our business may succeed us.
              • To any person to whom we transfer or may transfer our rights and obligations under our agreement with you.

D – Retention of your data:

We retain records for as long as is required to:

1) Manage purchases, bookings, memberships and provide any other relevant products or services described in this Statement, including keeping you informed of our marketing and management of the Platforms.

2) Customise products, services and communications with you.

3) Comply with applicable legal requirements regarding record retention. When determining how long we will retain your personal data after our relationship with you ends, we take into account our legal obligations and the requirements of regulators.

If you wish to request that we no longer use your information to provide you with the Services, you may contact us. In all cases, we will retain and use your registration information as necessary to comply with our legal obligations, resolve disputes and enforce our agreements.

R – Marketing Communications:

All marketing communications we send to you allow you to withdraw your consent to future marketing. If you no longer wish to receive any promotional communications, you may opt out of receiving such communications or change your account settings, which will remove you from our marketing lists.

Please note that if you opt out of marketing communications, you will continue to receive operational and service communications from us regarding our Services or any products you have purchased from us and will also receive responses to enquiries you have sent to us. We may keep your details on a hold list so that we do not send you future marketing communications.

Q – Aggregated Data, Data Analytics Solutions and Social Media Features:

We may aggregate Personal Data (as described in this Section Q) in aggregate form and remove any identifying elements in order to analyze behavioral patterns and improve our marketing and promotional efforts to improve our Services, as well as to analyze the use of our Platform, improve the content and products we offer, and to customize the content, designs, products and services of our Platforms, and we may appoint third parties to do this on our behalf as described above.

We collect certain usage information such as the number of visitors to our Platforms and how frequently they visit. This information may include the web page that referred you to us, the web page you next go to, the browser you are using, your device, and your IP address. We only use this data in aggregate form, as this aggregate data helps us determine how our customers use parts of our Platforms, and conduct research on the demographics of our users.
Our Services, interests and behavior to better understand and serve you.

If you use buttons on our Platforms linked to social media or similar sites (e.g. “Like” and/or “Share” buttons), content from our Platforms may be sent to the other website or service, depending on your privacy settings. The content may be visible privately or publicly (e.g. to friends, followers or generally to anyone who has access to your profile page).

We may also use demographic information and details about your preferences that we collect in aggregate form when you use our Services and/or Products, to help us identify the type of customers who use certain Services and Products, and to allow us to tailor those Services/Products and our marketing materials to the user’s demographic and interests.

We may share aggregated and anonymized information with our affiliates, business partners and third parties to improve our Services and marketing practices.

S – Access to your data and other requests:

Under certain circumstances and under some applicable data protection laws, you may have the right to:

• • • • • • • • Request access to your personal data, which enables you to obtain a copy of the personal data we hold about you.
              • Correction of the information we hold about you, which enables you to correct any incomplete or inaccurate information we hold about you.
              • Erasure of your personal data, which enables you to request that your personal data be deleted or removed where there is no good reason for us continuing to process it.
              • Restrict our use of your personal data, which allows you to request that we suspend our processing of your personal data, for example, if you want us to verify its accuracy or disclose the reason for processing it.
              • Object to our use of your personal data under certain circumstances, including where you rely on automated processing. You may also object to the processing of your personal data for direct marketing purposes.
              • Withdraw any consent you have given us at any time for the use of your personal data for a specific purpose (where we have asked you for consent to the use of your information for that specific purpose as required by applicable laws).

e – Notification of any changes to this statement:

We may update this Privacy Statement from time to time and will endeavour to notify registered users of the changes as soon as possible. All changes are effective when posted unless otherwise indicated. If we are going to use your personal data in a manner different from that stated at the time it was collected, we will notify you. Please review this Privacy Statement and all supplementary privacy terms periodically to stay informed of any changes.

 

Shipping, Delivery and Handling:

Please note that we receive your orders daily, and delivery is from Sunday to Thursday, Friday is a holiday and Saturday is half-day.

Wedeliver your orders via delivery companies.

We will make every effort to deliver all your products within 1-3 business days from the date of your order and will not be liable if we fail to do so in part or in full due to circumstances beyond our control.

If the shipment is not received by the customer, this will result in deducting the shipping fee in addition to deducting the packaging value if the order contains packaging of the products.

Shipping times may increase during seasons, occasions and holidays, due to the high pressure on shipping and delivery companies.

If refrigerated and non-refrigerated products are ordered, each will be delivered with a different delivery company.

Delivery fees: Shipping costs will be calculated as follows:
1 – Size, weight, and type of product, refrigerated or non-refrigerated.

2 – Shipping plan and program.
3 – The place or location to which you ship the orders.

Delivery of the product via express mail or through the suppliers’ order delivery service is usually done from door to door, but sometimes the product may not be delivered by express mail due to restrictions by the express mail company or due to local laws. The delivery fees are stated upon request.

Some suppliers may ship their products directly to you, and this is stated upon request, so the delivery is their responsibility.

Affiliate Marketing System and Policies:

Affiliate Marketing Mechanism: The person wishing to market the products of the Food World Company and its online store submits a request to register for affiliate marketing. After approval of his request, he is given a special link from the Food World Company’s online store. The marketer publishes and promotes that link, and any customer who visits the store through that link and makes a complete purchase, the marketer is entitled to a specific commission based on it.

Affiliate Marketing Terms and Conditions:

1- The affiliate marketer is entitled to a commission of (8%) of the total price of the products, minus the added value and delivery fees.

2- The affiliate marketer has the right to claim the commission due from Alam Al-Ghada Company at the end of each month, as well as upon termination of the contractual relationship, and he has no right to claim it before that.

3- The commission is calculated on the completed orders received by the customer, and not returned.

4- The commission is deposited to the marketer at the end of the calendar month into his bank account, except for pending orders awaiting receipt.

5- The marketer is provided with a report on the number of orders and the commission due once a month.

6- The marketer acknowledges that he is an external party, who has no relation to representing Alam Al-Ghada Company, from near or far, with the rest of the work outside the framework of affiliate marketing.

7- The marketer acknowledges his commitment to the general system and law while carrying out his marketing work, and the institution does not bear the consequences of any action outside that.

8- The relationship between the company ends
The Food World and the Marketer, once the marketing contract has ended, whether he terminated it at his request or the company terminated it, and after the end of the relationship, he is not entitled to claim the commission for any sales made through his link after the expiration date.

9 – Both parties have the right to terminate the relationship at any time without the need to provide any justification or compensation, provided that the Food World store notifies the marketer of the termination decision.

Return and Exchange Policy

Dear Customer: Your satisfaction with your purchases is important to us.

Return and exchange are subject to the following conditions:

If you are entitled to a refund, we will refund you according to the following criteria:

A – If the site is unable to complete the purchase process, a period of 7-10 days must be given from the date of the request to refund the amount.

B – Cancel or return the order in the following cases:

1 – When the products are lost during the delivery process.

2 – If the product is damaged.

3 – If the delivery is delayed for more than 10 working days.

4 – You can cancel any purchase before shipping, and once shipped, the product will not be returned if it reaches you intact and in accordance with the order.

C – Products purchased through promotional offers will be refunded according to their promotional price.

D – If the product is not what is required or reaches you damaged, we will refund the delivery fees in full, but if you choose to keep some of the products, we may retain the balance of the delivery fees that apply to the products you keep.

R – If you wish to replace the product, you can do so within seven days from the date of receipt, and the replacement will be with items of the same value, provided that they have not been used in any way, have not been opened, and are with their original invoice, and the shipping and delivery fees for replacement and re-sending are borne by the buyer.

Q – For frozen and chilled foods, dairy and bakery products, ready-to-eat foods and desserts, we do not offer any exchange, return or refund, once sold and delivered for shipment, unless they are damaged prior to the time of purchase.

About Us:

Food World Food Trading Company is a licensed start-up company in the United Arab Emirates, Sharjah.

We aim to provide gluten-free food products, and other allergens, as well as organic products, nutritional supplements, in addition to organic and vegan cosmetics, and products that are suitable for the kit, and supply these products to the local market in bulk.

With direct retail sales available at our center in Sharjah, in addition to our online retail store ( www.foodworld.ae ).

Company Vision:

To be the leading company in providing food and health products and supplements free of gluten and other allergens, in addition to organic and plant-based food and cosmetics, that meet the needs of individuals seeking a healthy and sustainable life, while committing to promoting awareness of healthy and sustainable lifestyles.

Message:

We seek to provide safe and healthy products that are characterized by their high quality, by providing a variety of natural foods, supplements, and natural and plant-based cosmetic products, with the aim of supporting a healthy and balanced lifestyle for our customers, while committing to sustainable practices and transparency in all stages of our work.